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This website was developed by Graphitys Web Design and Laschekina. In this Privacy Policy, expressions such as "we", "our", etc. refer to Graphitys Web Design and Laschekina. Expressions like "you", "your", etc. refer to you as a user of the website, whether or not you have registered on our website.
Please read this Website Privacy Policy carefully and refrain from using it if you disagree with any of the practices described therein.
We know you care about the protection of your personal data, and so do we. It is for this reason that we handle personal data with the utmost care and discretion. Our reputation goes beyond providing quality products and excellent customer service, it also encompasses our commitment to protecting your privacy in the online world. This Website Privacy Policy describes how we collect, process and use your personal data when you visit and / or register on our website.



What are personal data?
Who is responsible for the proper handling of your personal data?
What do we do with your personal data?
What types of personal data do we collect, process and use?
Does the website use cookies and similar technologies?
Why and to whom do we communicate personal data?
Will personal data be transferred abroad?
What else are we doing to protect your personal data?
How long do we keep personal data?
What choices do you have for the protection of your privacy?
Why are you receiving emails from us?
Links to other websites
Your Hilti © Charter of Rights Online
How are changes to this Privacy Policy communicated?
Contact us


What are personal data?


The term "personal data" as used here includes any information that

is attributed or attributable to you as a user of our website, whether this information was entered by you there, collected from you or obtained in any other way.


Who is responsible for the proper handling of your personal data?


As the author, owner and operator of this website, VIP Crossing is responsible for the proper handling and control of all personal data that we hold about you, and that we collect, process and use in relation to your use. website or other.

What do we do with your personal data?


We collect, process and use your personal data for the following purposes only:

administration, operation, maintenance and improvement of the website;
facilitation and processing of services through the website; ▫ provide you with a more personalized experience of our website (for example through content and / or offers tailored to your individual preferences);
to perform analyzes and studies relating to customer behavior, including general market research or surveys concerning customer needs and their opinions on certain specific aspects, to enable us to determine traffic and sales patterns and analyze our advertising effectiveness, all on an anonymous (i.e. using compiled data) or individual (as far as permitted by law) basis; ▫ to answer your questions and follow up on your requests;
to provide you with information relating to products and services that may be of interest to you, by post, e-mail, telephone, fax, SMS, MMS or by newsletters and the periodic sending of promotional material relating to products, services and promotional actions VIP Crossing which are directly addressed to you (direct marketing);
 to communicate with you on other matters (for example, to send you reminders, data sheets, updates, safety alerts, administrative or support messages or service bulletins);

for the management of distinctions, surveys, raffles, contests and other promotional activities or events;
to meet legal obligations, prevent illegal use of the website, put an end to disputes and enforce our contractual agreements;
for any other purpose that you have specifically agreed to; and
in any other case provided for by the legal provisions in force.
We will ask for your permission before we collect, process and use your personal data for the aforementioned uses, when required by law. Likewise, if we wish to use your personal data for new or different purposes, we will inform you of this and will only do so as the legal provisions in force require or authorize resp. if you have allowed us to do so.


Only a small circle of people within VIP Crossing (e.g. employees from sales, support, legal, finance, IT and accounting, as well as some senior executives with specific responsibilities) will have access to your personal data for the aforementioned purposes.


What types of personal data do we collect, process and use?


The personal data that we collect, process and use in connection with the website does not only include information that we actively collect during your interaction with the website, but also information that you voluntarily provide to us through the site in different situations (e.g. when you download software from our website, when you register to participate in a competition, when you send an email to our customer service, when you complete an online form, etc.) . It is therefore not possible to compile an exhaustive list of all the potential types of personal data that we may collect, process and use. In general, current personal data will include the following information:

name, title and address;
personal contact information (phone, e-mail, fax, etc.);
if applicable, name, address, department, contact information and other information relating to any company you represent (if applicable) and your function within that company;
username and password for connection;
VIP Crossing ID;
VAT number ;
user profile information;
confirmation of your status as a member, professional or VIP user;
user preferences (for example, your preferred language);
 IP address, operating system, browser type, browser version, name of the internet service provider and other types of information relating to your computer and your connection that identify your type of device, connection to the site web, to exchange data with you and your device and to ensure the correct use of the website;
the URL and IP address of the website from which you accessed or were redirected to our website, including the date and time;
secondary sites visited while on our website, links followed on the website, including date and time;
the entire Uniform Resource Locator (URL) journey to, on and from the website, including date and time;
service requests and orders placed;
purchase history, including pending and completed transactions;
the search terms entered;

the services / products viewed or searched for on the website;
information relating to your shopping cart and payment;
information collected by cookies or similar technologies (as described in the following paragraph);
newsletter subscriptions, registrations for promotional actions, use of special offers, etc.
authorizations, consents, etc. granted;
responses to surveys, studies, evaluations and other types of feedback provided;
the content of any communication sent through the website, including any information posted to social media on the website or communicated to VIP Crossing and / or other users in any other way, including messages and transcripts from chats (instant conversations);
information about software downloaded from the website; and
any other information that you enter or upload to the website (for example, data that you enter when completing an online questionnaire or a photo that you upload to the website).


Does the website use cookies and similar technologies?


Cookies are small text files placed in your browser's directory. When you access a website, a cookie placed on a device sends information to the browser. Cookies are very common and used on a large number of websites. In general, the purpose of cookies is to improve website performance and the user experience, but cookies can also be used for advertising purposes (which we explain below).


VIP Crossing uses the following types of cookies and similar technologies in connection with this website:


Google Analytics (cookie that persists after you close your browser): This website uses Google Analytics, a web analysis service provided by Google, Inc. (hereinafter, "Google"). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website is transferred to Google and stored on servers in the United States. Before being transferred, this information is anonymized by deleting the last octet of your IP address. Google processes this information on our behalf, in order to evaluate your use of the website, to compile reports relating to website activity and to provide other services related to website activity and usage. internet. Google does not associate your IP address with any data in its possession. You can refuse the use of cookies by selecting the appropriate settings on your browser, but please note that by doing so, you may not be able to use all the features of this website. You can also object to the collection of your usage data (including your IP address) and the processing of data by Google by downloading and installing on your current web browser the additional utility available under the following link: tools / dlpage / gaoptout.


JsessionID (session cookie that lasts until you close your internet browser):
VIP Crossing uses a cookie which is used to identify the user during their visit to the website. The Jsession cookie collects the user's session ID, but does not store any personal data after the user logs off. No data is transferred to third parties.


You can change the settings of your cookies or refuse to accept them, which limits the amount of personal data that we receive about you. The "Help" menu in the toolbar of most browsers tells you how to prevent your browser from accepting new cookies, how to be notified when a new cookie is received or how to disable cookies entirely. However, please note that you may not be able to take advantage of certain functions and features of the website.

For a more detailed explanation of cookies and how they work, please see the All About Cookies website.


Why and to whom do we communicate personal data ?


In the context of the aforementioned uses, we do not communicate your personal data to third parties. We do not sell, market, rent, reveal, transfer or communicate your personal data in any way to third parties.


Courts, enforcement and supervisory authorities: your personal data may be disclosed for the purposes of compliance with the law, to protect the rights or security of our website, other users or third parties (e.g. for the protection against fraud). This may include, without limitation, cases where our disclosure of personal data is required by law, court order or enforcement and supervisory authorities. In each of these cases, we will carefully consider the obligation to communicate personal data, paying particular attention to the type of request, the types of data concerned and any impact that a disclosure of personal data could have on the person. user concerned. In the event that we have no other choice but to disclose personal data under such conditions, we will also consider possibilities to reduce the scope of such disclosure, for example by rearranging the information provided.

Buyers: As part of the development of our business, we may sell all or part of our website or our business. In such transactions, information about the user is part of the transferred business assets, but remains subject to assurances given under a pre-existing privacy statement for the website, provided you have not consented to a settlement. opposite.


Are personal data transferred abroad ?


The recipients of your personal data can be in any country. These may be countries where applicable data protection laws offer a lower level of protection than your home country. For example, if you are located in the EU, EEA or Switzerland, the destination country may not qualify as safe within the meaning of the European Data Protection Directive (95/46 / EC) or the Federal Law on Data Protection in Switzerland. In this case, VIP Crossing will nevertheless ensure a degree of protection of your data, for example by ensuring that the recipient complies with the principles of the "Safe Harbor" program for recipients located in the United States or in requiring the recipient to sign the series of EU model (contractual) clauses, which have been adopted by the European Commission to ensure adequate protection of personal data in cross-border transfers.


What else are we doing to protect your personal data ?


VIP Crossing understands the importance of data security and we want your browsing and shopping experience with us to be as secure as possible. We have put in place protections and taken reasonable measures to safeguard your personal data, including technical and organizational measures against unauthorized access, misuse, modification, unlawful or accidental destruction or even loss. accidental data, both online and offline.


However, please be aware that, despite our best efforts to protect your personal data against potential risks and exposures, there is no absolute security in the online world. Therefore, we would be obliged if you support our IT security efforts by refraining from revealing on our website any data that is particularly sensitive or not required in the relevant context. In this regard, please note that bank card identifiers will only be recorded with your explicit authorization. You can also help us protect your personal data by logging out when you have finished using protected areas of the website.


How long do we keep personal data ?


In accordance with applicable laws and / or data retention guidelines, your personal data is only retained by us for the time required for the purposes for which it was collected. In principle, transcripts of online conversations with our customer service are kept for a maximum of 30 days.


What choices do you have for the protection of your privacy ?


You have different options for choosing the data we collect, process and use and the purposes for which we collect, process and use it. Some of these possibilities are listed below:

You can use our website and its functions and features anonymously or under a pseudonym, except in cases where it is absolutely necessary to identify yourself (for example during a purchase).

You can choose not to provide certain data at all, especially when we ask your permission for the collection of information.
You can withdraw any data protection permission given in the past at any time, with effect for the future, and / or use our newsletter opt-out options and other features to unsubscribe.
You can object to any other use of your personal data for marketing purposes at any time.
When you register, you can choose the personal data you want to communicate to us. You can delete, add or update your profile information under “Edit my profile”. We may, however, retain a copy of the earlier version for our records and continue to use it for legal purposes to the extent required.


Why are you receiving emails from us ?


We may send you emails for a variety of reasons, including the following:

You have subscribed to our newsletter and / or signed up to receive other types of marketing communications from us.
You have purchased an item on our website and we are contacting you in connection with this transaction.
You have submitted a request for information to us and we are contacting you in response to that request.
We want to bring you updates, data protection messages, notifications or other important and relevant information to our users.
 If you are a registered user and would like to stop receiving our marketing communications, please change your preferences by entering the "Edit my profile" section of your user account. You can also do this by contacting us as described in the “Contact Us” section below.


Links to other websites


Our website may contain links to other websites. These other websites are beyond our control. When you visit such a website, you do so at your own risk. VIP Crossing is not responsible for these websites, their content and their privacy practices which are not binding on us. We recommend that you read the privacy statements provided by these websites, before providing them with any information about yourself or before entering into any transaction on these sites.


How are changes to this Privacy Policy communicated ?


As our activities are constantly evolving, our Privacy Policy may be adapted from time to time. In this case, we will post a new version of this Privacy Policy on the website. You can easily identify any new version by looking at the data on the last row below. Once posted, your continued use of our website will be considered proof of acceptance of the new version of the website's Privacy Policy.


Contact us


Your feedback is always welcome. If you have any questions or concerns regarding our data protection practices or online data protection, please do not hesitate to contact us. You can also contact us if you wish to have access to the personal data we have about you, to request the updating, rectification, elimination or blocking of your personal data, or if you wish that we refrain from '' use your personal data in the future, to withdraw any permission previously granted or to object to the creation of individual user profiles.


You can contact us as follows:

Phone: +33 6 23 69 16 43


Version date: 08/22/2020